Return & Refund Policy
We strive to provide high-quality products and a great customer experience.
Please review our return and refund policy carefully.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days of delivery.
To process your request, please provide:
- your order number
- clear photos or videos showing the issue
Once the issue is verified, we will offer a replacement or a full refund.
Returns are not required.
Wrong or Missing Items
If you received the wrong item or part of your order is missing, please contact us within 30 days of delivery.
After verification, we will:
- ship the correct item at no additional cost, or
- issue a full refund
Returns are not required.
Orders Not Received
If your order has not arrived within the estimated delivery timeframe, please contact us.
If the package is confirmed lost in transit, we will issue a replacement or a refund.
Returns & Exchanges
Due to the nature of our products and international fulfillment, we do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.
Please ensure that all product details are reviewed carefully before placing your order.
Refund Processing
Once approved, refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding your order, please contact us at:
📧 support@curvivia.com
