Privacy policy

Curvivia operates this store and website, including the information, content, features, tools, products, and services, in order to provide you, the customer, with an adequate shopping experience (the "Services"). Curvivia is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or engage in any other transaction through the Services or when you communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.

Personal Data We Collect or Process

When we use the term "personal data," we mean information that identifies or is reasonably linked to you or another person. Personal data does not include information collected in an anonymous or de-identified form, so that it cannot identify or be linked to you. We may collect or process the following categories of personal data, including inferences derived from such personal data, depending on your interaction with the Services, where you live, and as permitted or required by applicable law:

  • Contact Information: including name, address, billing address, shipping address, phone number, and email address.

  • Financial Data: including credit card numbers, debit card and financial account numbers, card payment data, financial account data, transaction details, payment method, payment confirmation, and other payment information.

  • Account Data: including username, password, security questions, preferences, and settings.

  • Transaction Data: including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or delete, and past transactions.

  • Communications with Us: including information you provide in communications with us, for example when submitting a dispute to customer support.

  • Device Information: including device, browser, or network connection information, IP address, and other unique identifiers.

  • Usage Information: including information about your interaction with the Services, as well as how and when you interact with or explore the Services.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you: including when you create an account, visit or use the Services, communicate with us, or provide us with your personal data;

  • Automatically through the Services: including via your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers: including when we engage them to implement specific technologies and when they collect or process your personal data on our behalf;

  • From our partners or third parties.

How We Use Your Personal Data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

  • Providing, Personalizing, and Improving the Services: We use your personal data to provide the Services, fulfill our contract with you; process your payments; fulfill your orders; remember your preferences and items of interest; send account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; organize shipping; facilitate returns and exchanges; allow you to post reviews; and create a personalized shopping experience, such as recommending products based on your purchases. This may include using your personal data to personalize and improve the Services.

  • Marketing and Advertising: We use your personal data for marketing and advertising purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or mail, and showing you online ads for products and services within our Services or on other websites, including based on items you have purchased or added to your cart and other activity within the Services.

  • Security and Fraud Prevention: We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate, or act against fraudulent, illegal, unsafe, or harmful activities; protect public safety and our services. By using the Services and registering an account, you assume responsibility for protecting your credentials. We recommend not sharing your username, password, or other login information with anyone.

  • Communications with You: We use your personal data to provide customer support; respond to inquiries; deliver effective services; and maintain our business relationship with you.

  • Legal Purposes: We use your personal data in accordance with applicable laws or in response to valid legal processes, including requests from authorities or government agencies; to investigate or participate in testimony, potential or ongoing litigation, or other legal proceedings; to enforce or investigate potential violations of our terms or policies.

How We Share Personal Data

Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, storage, fulfillment, and shipping).

  • With business and marketing partners to provide services and marketing communications. For example, we use Shopify to provide personalized ads through third-party services based on your online activity with merchants and websites. Our business and marketing partners will use your data according to their privacy policies. Depending on where you reside, you may have the right to opt out of sharing your data for personalized and marketing ads based on your online activity across merchants and websites.

  • When you request or authorize us to disclose certain information to third parties, such as for product shipping, or when using social media widgets or login integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy; in compliance with legal obligations (including responding to subpoenas, warrants, and similar requests); to enforce terms of service or policies; and to protect or defend the Services, our rights, and those of our users or others.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal data related to your access and use of the Services to provide and improve the Services for you. To provide and improve the Services, the data you submit to the Services will be transmitted and shared with Shopify and third parties that may be located in countries different from yours. Additionally, to help protect, grow, and improve your business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our store, as well as with other merchants and Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our store, other merchants, and Shopify itself. In such cases, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and the rights you may have, you can refer to the [Shopify Privacy Policy for Consumers]. Depending on where you reside, you may exercise certain rights regarding your personal data via the Shopify privacy portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you open links to non-affiliated or non-controlled websites, you may be required to accept their privacy, security policies, and other terms and conditions. We do not guarantee or take responsibility for the privacy and security of such websites, nor for the accuracy, truthfulness, or reliability of information contained therein. Information you provide in public or semi-public contexts, including what you share on third-party social platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restriction on its use by us or third parties. The inclusion of such links does not imply our endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

Minors’ Data

The Services are not intended for use by minors, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with personal data, you may contact us using the contact information below to request deletion. As of the effective date of this Privacy Policy, we are not aware of the “sharing” or “selling” (depending on how such terms are defined in applicable laws) of personal data of individuals under the age of 16.

Data Security and Retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Additionally, the data you transmit to us may not be secure during transmission. We recommend using only secure channels to provide confidential or sensitive information.

The retention period of personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have one or more rights regarding personal data, as listed below. These rights are not absolute and may apply only under certain circumstances, and we may deny your request to the extent permitted by law.

  • Right of Access/Knowledge: You may have the right to request access to your personal data in our possession.

  • Right to Deletion: You may have the right to request deletion of your personal data in our possession.

  • Right to Correction: You may have the right to request correction of your personal data in our possession.

  • Right to Portability: You may have the right to receive a copy of your personal data in our possession and request that we transfer it to a third party, under certain circumstances and with certain exceptions.

  • Right to Opt-Out of Sale or Sharing for Targeted Advertising: Depending on your jurisdiction, you may have the right to explicitly opt out of the “sale” or “sharing” of your personal data or its use for purposes considered “targeted advertising” under applicable privacy laws. You can exercise this right [here]. Note that if you visit our website and the explicit opt-out preference for the Global Privacy Control is enabled, we will automatically treat it as an opt-out request for the device and browser you use to visit the website. If we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to the account as well. For more information on the Global Privacy Control, visit https://globalprivacycontrol.org/. Apart from the Global Privacy Control, we do not recognize other “Do Not Track” signals sent from your browser or device.

  • Managing Communication Preferences: We may send you promotional emails, and you may opt-out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact information below. For more information on how Shopify uses your personal data and your rights, including data processed by Shopify, visit https://privacy.shopify.com/en.

You will not face discrimination for exercising these rights. Before processing your requests, we may need to verify your identity within the limits allowed by applicable law. You may appoint an authorized agent to make requests on your behalf. Before accepting a request from an agent, we will ask them to provide proof of authorization and may ask you to verify your identity directly. We will respond to your request within the reasonable timeframe required by applicable law.

Complaints

For complaints regarding our processing of your personal data, contact us using the contact information below. Depending on where you reside, you may have the right to appeal our decision by contacting us or reporting your complaint to the local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country in which you reside.

If your personal data is transferred outside the European Economic Area or the United Kingdom, we will rely on reliable transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by UK authorities, unless the data transfer is to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory purposes. We will post the updated Privacy Policy on the website, update the “Last Updated” date, and issue notice as required by law.

Contact

For questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, email matteo@curvivia.com or contact us at Via Enrico Fermi 3, Voghiera, FE, 44019, IT.